Questions from Zendesk-Credit claim date issue with PARS Integration

Credit claim date issue with PARS Integration

Video Transcription

Video Summary

The video explains a subtle issue with OASIS PARS integration: credit claims can be rejected if the claim date in OASIS doesn’t fall within PARS’s activity window. The best setup is to match the course dates in OASIS and PARS exactly. If that’s not possible, you can enter a designated date next to the PARS code in OASIS so the system sends that date instead of the learner’s claim date. This date must be within the PARS window and in the past, not the future, or PARS will reject it.

Keywords

OASIS PARS integration

credit claim rejection

activity window

course date matching

PARS code date override