Questions from Zendesk-Don't invent new keywords inside email template

Don't invent new keywords inside email template

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Video Summary

When customizing email notifications, ensure exact spelling of keywords in templates and avoid inventing new ones. Incorrect HTML formatting, such as partially bolding keywords, can prevent them from being recognized by the Oasis email engine. To prevent mismatches, place formatting tags outside keywords. This maintains keyword integrity for successful replacement with dynamic content like course names. Be vigilant about how keywords are modified, ensuring they align with recognized keywords in the system to avoid errors in email notifications.

Keywords

email notifications

HTML formatting

Oasis email engine

keyword integrity

dynamic content