Questions from Zendesk-Download a report learner's favorite courses

Download a report learner's favorite courses

Video Transcription

Video Summary

The transcript explains how to enable course favoriting in course layout and then download a report showing which courses users have favorited. You can filter by all courses and user status, since a user may favorite a course they’ve completed or one they haven’t started. This helps with marketing: for example, you may want to target users who haven’t started a course, meaning they likely haven’t purchased it yet. If they already bought it, sending a coupon may not be useful. The report can be downloaded as an Excel file.

Keywords

course favoriting

course layout

favorites report

user status filter

Excel download