Questions from Zendesk-Dynamic Pooling Exam to the rescue!

Video Transcription

Video Summary

The transcript discusses managing and updating self-assessment exams with seven topics. It explains that to change questions without affecting past users' scores, you can switch to a dynamic question format, which selects random questions from a pool. This format allows new questions to be added only for future test-takers, leaving past results unaffected. The narrator demonstrates replacing the original questions with new ones and compares the outcomes for two users, highlighting the benefits of dynamic pooling. This method is useful for exams that frequently update questions while maintaining consistency for prior attempts.

Keywords

self-assessment exams

dynamic question format

question pool

exam updates

consistency

KGConcept: Assessment Exam (10)

KGConcept: Question (9)

KGConcept: User Results (9)

KGConcept: Historical Credit (9)

KGConcept: Disabled Question (7)

KGConcept: Dynamic Pooling (10)

KGConcept: Question ID (8)

KGConcept: Exam Configuration (8)

KGConcept: Static Question List (7)

KGConcept: Pool Size (6)