Questions from Zendesk-Enabling, Reporting, and Update Course Ratings

Video Transcription

Video Summary

The video explains how to manage course ratings in Oasis. Users can rate courses after completion, and the average rating is visible to all. Administrators can disable ratings in the course layout, stopping new ratings and hiding averages. Ratings can be viewed and exported via the course report with filters. However, deleted ratings won’t immediately update the displayed average because rating calculations occur overnight to preserve system performance. Therefore, changes like deletions take effect the following day. This ensures the system runs efficiently while providing an overview of course feedback.

Keywords

course ratings

Oasis platform

rating management

administrator controls

rating export

KGConcept: Course Ratings (10)

KGConcept: Course Completion (8)

KGConcept: Average Score (9)

KGConcept: Course Layout (7)

KGConcept: Course Rating Display (8)

KGConcept: Course Rating Collection (8)

KGConcept: Activity Report (6)

KGConcept: Course Report (6)

KGConcept: Course Rating Report (9)

KGConcept: Excel File (6)

KGConcept: Rating Update Frequency (8)

KGConcept: Deleted Review (5)