Questions from Zendesk-How to extend an expiration date for a learner

How to extend an expiration date for a learner

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Video Summary

To extend an individual's access to a course with a unique expiration date, locate the user under the "progress" section of the course and click on their status. You can then adjust and save a new expiration date. This ensures the user can access the course beyond the original expiry. If a course has expired universally, you cannot extend it for individuals. Instead, change the course's expiration date and republish it. Note, this process is done on an individual, case-by-case basis and not in bulk.

Keywords

course access

expiration date

individual extension

progress section

republish course