Questions from Zendesk-How to extend an expiration date for a learner

How to extend an expiration date for a learner

Video Transcription

Video Summary

To extend an individual's access to a course with a unique expiration date, locate the user under the "progress" section of the course and click on their status. You can then adjust and save a new expiration date. This ensures the user can access the course beyond the original expiry. If a course has expired universally, you cannot extend it for individuals. Instead, change the course's expiration date and republish it. Note, this process is done on an individual, case-by-case basis and not in bulk.

Keywords

course access

expiration date

individual extension

progress section

republish course

KGConcept: Expiration Date (10)

KGConcept: Individual Expiration (9)

KGConcept: Universal Expiration (9)

KGConcept: Learner Record (8)

KGConcept: Course Progress (7)

KGConcept: Course Status (7)

KGConcept: Access (8)

KGConcept: Product (6)

KGConcept: Course (8)

KGConcept: Republishing (7)