Questions from Zendesk-How to find out how many users have purchased, but have NOT started the course?

How to find out how many users have purchased, but have NOT started the course?

Video Transcription

Video Summary

This report identifies users who have purchased but never started a course. The process involves navigating to the activity report, selecting the appropriate course, and generating the "not started" report. For example, it reveals five users who have not begun the course despite purchasing it. One such user, Zara Suk, is confirmed to have never started the course, although the purchase is recorded. This helps in understanding user engagement.

Meta Tag

Creation Year 2024

Keywords

report

course not started report

not started report

user engagement

activity report

course purchase

not started

Zara Suk

course report