Questions from Zendesk-How to find out how many users have purchased, but have NOT started the course?

Video Transcription

Hello, so this report will show you which users have made the purchase but never started the course. So this will work better with a big course, right?  But I'm just going to pick this course because this course actually has a price and I want to see if anyone has purchased this course but never started.  So I will go to report, activity report, course report, completion status, and not started report.  Once you land in this page, I know the course is still published or you can do check all and you have to type the name of the course and generate the report.  And it will show you 1, 2, 3, 4, 5, 5 people have purchased the course but never started the course.  So let's go see to the here, let's see, let's prove it whether it's correct or not. Zara Suk, I believe Zara Suk won't be in here, let me see just Zara.  So Zara has never started this course. Meanwhile, if you go to, what is the name, Zara Suk.  So if you go see Zara Suk page, you will see the store code here, ERP 2024 UDI is in here. So she definitely purchased that course but she has never started the course.  I hope this helps, thank you.

Video Summary

This report identifies users who have purchased but never started a course. The process involves navigating to the activity report, selecting the appropriate course, and generating the "not started" report. For example, it reveals five users who have not begun the course despite purchasing it. One such user, Zara Suk, is confirmed to have never started the course, although the purchase is recorded. This helps in understanding user engagement.