Questions from Zendesk-How to promote/demote a user to admin/learner

Video Transcription

Video Summary

If you have a new team member and you want to make your team member administrator, make sure your team member have already logged into the system. Then click on users and then search for your new team member who should have already logged into the system. Once you find the team member that have already logged into the system, you click on their account and then under user permission, you will change the permission to administrator and then click on update. This is how you can promote any administrator on your team can promote anybody else on your team as administrator. The reverse is true. If someone is no longer administrator, you can downgrade them to learners. Keep in mind that we strongly discourage you from deleting admin account. Instead, you should click on disable to disable any admin account for your team member who is no longer with your organization. The reason is that the administrator tends to have a lot of audit trails for what they have done in the past and it is important to preserve those audit trails. Thank you.

Keywords

administrator

user permissions

audit trails

disable account

system login