Questions from Zendesk-How to properly replace a SCORM that is not compatible

How to properly replace a SCORM that is not compatible

Video Transcription

Video Summary

The video discusses a scenario where a client replaced a SCORM file with an incompatible one, similar to swapping an orange for an apple instead of another orange. To rectify this, the old SCORM should be disabled and a new one added to ensure seamless progress for new users. The situation is likened to switching from watching Rocky 1 to Rocky 2 midway through, leading to confusion and loss of progress. To address this issue, users can reset progress, mark as complete, mark as viewed, and refresh. It is recommended to add a new SCORM and disable the old one for a smoother transition.

Meta Tag

Creation Year 2024

Keywords

How to replace a SCORM

SCORM

Swapping SCORM

SCORM replacement

incompatible file

user progress

reset progress

seamless transition

KGConcept: SCORM (10)

KGConcept: Progress Tracking (10)

KGConcept: SCORM Version Compatibility (9)

KGConcept: Completion Status (8)

KGConcept: Progress Retention (8)

KGConcept: SCORM Item (8)

KGConcept: Visibility (7)

KGConcept: Deletion (6)

KGConcept: Reset Control (7)

KGConcept: Complete Control (7)

KGConcept: Viewed Control (7)

KGConcept: Old SCORM (6)

KGConcept: New SCORM (6)