Questions from Zendesk-How to troubleshoot credit claim integration issues

How to troubleshoot credit claim integration issues

Video Transcription

Video Summary

This video tutorial explains how to troubleshoot credit claim integration issues between OASIS and AMS. First, verify if the user’s claimed credits appear in OASIS under their courses. If credits are shown, check the user logs for entries confirming successful submission of credit claims via web service, including transaction IDs. These logs provide proof that OASIS sent the credit data to AMS. If AMS doesn’t reflect the credits despite these confirmations, an interactive troubleshooting session with the AMS vendor is recommended to pinpoint where the credits were lost.

Keywords

credit claim

OASIS

AMS

troubleshooting

web service logs