Questions from Zendesk-Management of Category Tree

Management of Category Tree

Video Transcription

Video Summary

This tutorial explains managing multiple category trees within a system. Users can create new category families under Tools, List, Category Family, and assign names to them. Deleting a category tree is only possible if no categories are mapped to it. To delete, users must first reassign categories via Tools, Configuration. Additionally, users can rename existing category trees without deletion or reassignment. The video covers creating, renaming, moving categories between trees, and deleting empty category trees, enabling better organization and management of category structures.

Keywords

category trees

category family

manage categories

rename categories

delete category tree