Questions from Zendesk-Setting up reminder emails

Video Transcription

Video Summary

To manage course expirations and ensure users complete courses in time, you can send reminder emails. Identify users who haven't started a purchased course through reports and remind them of expiration through email settings. You can configure automated reminders for users who started but didn't finish a course, specifying intervals like 3, 7, and 30 days. If activated late, the system still sends one catch-up email to avoid multiple reminders for the same user. This ensures customers benefit from their purchases and are informed about course deadlines.

Keywords

course expirations

reminder emails

automated reminders

user reports

email settings

KGConcept: Course Report (8)

KGConcept: Completion Status (10)

KGConcept: Course Purchase (7)

KGConcept: Course Start (8)

KGConcept: Course Progress (8)

KGConcept: Reminder Email (9)

KGConcept: Learner (6)

KGConcept: Course Expiration (8)

KGConcept: Catch-up Behavior (9)

KGConcept: Reminder Timing Interval (7)