Questions from Zendesk-Sync Purchase Button

Video Transcription

Video Summary

The “Sync Purchase” button triggers a purchase web service to pull a user’s purchase history from the AMS into OASIS. Purchases are typically completed on the Nakehue site (the AMS/store). If a learner buys a product directly on the store site—without being routed there from OASIS—there’s no single sign-on event to automatically sync that purchase back to OASIS. As a result, OASIS won’t see the product code in the learner’s purchase history, and the learner won’t get course access. Using “Sync Purchase” retrieves the external purchase so it appears in OASIS and unlocks the course.

Keywords

Sync Purchase Button

Sync Purchase

purchase history synchronization

AMS to OASIS integration

single sign-on (SSO) missing event

course access unlock