Questions from Zendesk-User Merge Tool

Video Transcription

Video Summary

The tutorial demonstrates how administrators can merge user accounts. Choose a source account, which will be deleted, and a surviving account. The tool identifies duplicate courses and lets administrators select which user’s progress to keep for each course. Certifications are kept by default; administrators can choose which duplicate certification to remove. After confirming, the system merges the accounts, preserves the selected course progress and certifications, and lets administrators view the surviving account’s combined records.

Keywords

merge user accounts

duplicate courses

user progress selection

certification retention

account consolidation