Questions from Zendesk-What happened to learners that have started the course before admin made changes?

What happened to learners that have started the course before admin made changes?

Video Transcription

Video Summary

The issue involves a course published twice: first by Catherine on April 22nd without pre- and post-exams, then by another person on June 4th with added pre- and post-exams. Users who purchased and began the course between these dates, including Anne-Marie, can't see the pre- and post-exams but need them to claim credit. To fix this, reset the progress for these 35 affected users, register them manually, and ensure they complete the post-exam and evaluation to claim credit.

Meta Tag

Creation Year 2024

Keywords

Make changes post published

course duplication

pre-exams

post-exams

user progress reset

credit claim

KGConcept: Course Publication (10)

KGConcept: Learner Access (8)

KGConcept: Assessment (9)

KGConcept: Course Completion Requirement (9)

KGConcept: Pre-Exam (7)

KGConcept: Post-Exam (8)

KGConcept: Learner Start Date (8)

KGConcept: Course Publication Date (8)

KGConcept: Remediation (6)

KGConcept: Change Log (7)

KGConcept: Progress Report (7)

KGConcept: Course Version (8)

KGConcept: Learner Progress (8)

KGConcept: Course Structure (8)

KGConcept: Enrollment (7)

KGConcept: Credit Eligibility (8)

KGConcept: Required Component (9)

KGConcept: Evaluation (7)