Questions from Zendesk-What happens when you change the credit offered by a course, after it is launched?

What happens when you change the credit offered by a course, after it is launched?

Video Transcription

Video Summary

The video tutorial explains how Oasis manages changes in course credit amounts. When a course's credit offering is adjusted, the change is not retroactive, meaning it doesn't affect users who have already started or completed the course. Completed courses retain their originally claimed credits even after updates. For courses in progress, users are "grandfathered" under the old credit amount, preserving the advertised value at the start. Admins can manually adjust individual records if needed. This ensures fairness, preventing disruptions in what users believe they are receiving versus what is initially advertised.

Meta Tag

Creation Year 2024

Keywords

Oasis

course credit

retroactive changes

grandfathered

admin adjustments

KGConcept: Course Credit Amount (10)

KGConcept: Learner Transcript (9)

KGConcept: Credit Claim (8)

KGConcept: Course Completion (8)

KGConcept: Course Progress (7)

KGConcept: Change Log (8)

KGConcept: Administrator (7)

KGConcept: Manual Record Update (8)

KGConcept: Course Reset (8)

KGConcept: Course Retake (6)

KGConcept: Course Offering (9)