Questions from Zendesk-When can learner see Custom Failed Message?

Video Transcription

Hello, so you want to see where students see this custom file message The custom file message will only appear if the student fails the exam  So if a student fails an exam, this only works if you have an exam in the course  So you have an exam and you set how many times the student can do the exam  For example if 2, if the student has used all the exams and still fails the exam, this custom file message will appear  So if you have unlimited resets, this custom file message will not appear  For example if I go to the configuration tab, you will find a custom file message, you set Sorry, you have used all the exams and failed the exam  And this course, actually this exam, I'll show you, there are 2 exams  75% scoring and maximum reset 1, so you can only reset this exam 1, which means you have 2 exams  So on the right side is the student, I actually used 2 exams and still failed the exam and I will see this custom file message  Again, if you have unlimited resets, you will not see this custom file message, because students will not fail the exam  Students can only keep resetting the exam until the student passes the exam I hope this helps, thank you

Video Summary

The custom file message appears only when a student fails an exam after exhausting the allowed attempts. For instance, if an exam allows two attempts and the student fails both, the message will display. However, if unlimited resets are enabled, the message won't appear since the student can retake the exam indefinitely until passing. This feature is configured in the course settings, specifying the message content.

Keywords

Custom Failed Message

Custom Message

Exam

Assesment

Fail

exam attempts

course settings

failures

unlimited resets