Questions from Zendesk-Why can't learners see their course?

Video Transcription

Video Summary

The learner, Alina, cannot see the self-study course because it was retired on August 12 and its behavior is set to hide it from new users, including those who have never accessed it before. Although the parent course was republished, Alina is considered a new user for the self-study component since she only participated in the live course initially. To resolve this, either republish both courses or change the self-study course setting to display to new users. Once adjusted, Alina should be able to access the self-study content.

Meta Tag

Creation Year 2024

Keywords

retired behavior

can't access the course

self-study course

access issue

course settings

new users

republish

KGConcept: Self-Study Course (10)

KGConcept: Course Retirement (10)

KGConcept: Learner Access (9)

KGConcept: Admin access (8)

KGConcept: Course Changelog (7)

KGConcept: Retired Behavior Setting (9)

KGConcept: Hide for New User (8)

KGConcept: Republishing (8)

KGConcept: Parent Course (7)

KGConcept: Child Course (7)

KGConcept: Publishing Status (8)

KGConcept: Visibility Issue (9)