Questions from Zendesk-Why certain learner could only see certain credit?

Why certain learner could only see certain credit?

Video Transcription

Video Summary

The speaker explains why discrepancies exist between the credits displayed to logged out users versus logged-in users. They demonstrate this by logging in as Thomas, a physician, and showing that logged-in users only see credits they're eligible for. Thomas sees more available credits (ACE, ABIM MOC) due to his physician status. In contrast, non-physician users like Matthew only see participation credits. Thus, the credit availability varies based on user account eligibility, explaining the differences in visible credits when logged in.

Meta Tag

Creation Year 2024

Keywords

credits discrepancy

logged-in users

physician status

account eligibility

credit availability

Credit eligibility

KGConcept: Credit Option (10)

KGConcept: Course Catalog (8)

KGConcept: User Account Eligibility (9)

KGConcept: User Role (8)

KGConcept: Profile Type (7)

KGConcept: Credit Type (9)

KGConcept: Course Credit Settings (8)

KGConcept: Logged-in User View (7)

KGConcept: Public Catalog View (7)

KGConcept: Credit Eligibility (9)