User Entitlement (Configuration A)-3 - How to perform a refund

Video Transcription

Video Summary

The video explains the process of issuing a refund in OASIS. To refund a purchase made in OASIS, go to the User Purchase tab, find the purchase, and click on Refund. Partial refunds are possible. If you see an error message, it means the user has already received a refund through another credit card processor. After issuing a refund, click on Revoke User Purchase to permanently delete the user's progress on the course. This step is important because OASIS determines access based on user progress. Not clicking on Revoke Purchase means the user will still have access. Revoking access is irreversible, so be cautious. If the user's entitlement is dependent on your AMS, you must also remove the entitlement in your AMS to remove access. OASIS refunds only focus on refunding money and resetting progress, while the AMS controls user entitlement.

Meta Tag

Creation Year 2021

Keywords

OASIS

refund

User Purchase

Revoke User Purchase

AMS

KGConcept: Refund (10)

KGConcept: Purchase (8)

KGConcept: OASIS (8)

KGConcept: Full Refund (7)

KGConcept: Refund Error (7)

KGConcept: Credit Card Processor (6)

KGConcept: Revoke User Purchase (10)

KGConcept: Course Progress (8)

KGConcept: Irreversibility (8)

KGConcept: Entitlement (9)

KGConcept: AMS (9)